Privacy Policy

Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide when creating an account, purchasing a membership, booking coaching sessions, or contacting support, including:

• Name
• Email address
• Phone number
• Billing information
• Account login credentials
• Profile details

Wellness & Health-Related Information

To support your experience within the platform, we may collect information you voluntarily provide related to wellness goals, habits, symptom tracking, nutrition, stress levels, sleep patterns, lifestyle information, and coaching progress.

This information is used solely to personalize your platform experience, coaching support, educational recommendations, and wellness tracking features.

Vireya is not a medical provider, and the platform is not intended to function as a healthcare or medical records system.

Usage & Device Information

We may automatically collect certain information about how you interact with our Services, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on the platform
• App activity and interactions
• Referral links

This information helps us improve platform performance, functionality, security, and user experience.

How We Use Your Information

We may use collected information to:

• Provide and maintain the Services
• Process memberships and payments
• Deliver coaching and educational content
• Personalize your experience
• Respond to support requests
• Improve platform functionality and performance
• Send important account or billing notifications
• Communicate updates, features, promotions, or wellness resources
• Monitor security and prevent fraud or abuse
• Comply with legal obligations

AI Features & Personalized Recommendations

Some areas of the platform may use AI-assisted tools to provide educational suggestions, wellness insights, journaling prompts, habit tracking support, or personalized recommendations.

These tools are designed to support educational and wellness experiences only and are not intended to provide medical advice, diagnosis, or treatment.

Payment Information

Payments are securely processed through third-party payment providers such as Stripe. Vireya does not store full credit card information on our servers.

Please review the privacy policies of any payment processor used through the platform for additional information regarding payment security practices.

Sharing of Information

We do not sell your personal information.

We may share limited information with trusted third-party service providers who assist us in operating the platform, including:

• Payment processors
• Email communication services
• Scheduling or coaching tools
• Analytics providers
• Hosting and security providers

These providers only receive information necessary to perform services on our behalf and are expected to maintain confidentiality and appropriate security standards.

We may also disclose information if required by law or if necessary to protect our rights, users, platform security, or legal obligations.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, misuse, or loss.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account by contacting our support team.

Certain information may be retained where required for legal, accounting, fraud prevention, or operational purposes.

Your Rights & Choices

Depending on your location, you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your stored data

You may update certain account information directly within your account settings.

Cookies & Tracking Technologies

We may use cookies, analytics tools, and similar technologies to improve functionality, understand user behavior, and enhance platform performance.

You can modify your browser settings to refuse cookies; however, some features of the platform may not function properly without them.

Wellness Disclaimer

Vireya provides educational wellness content, coaching support, habit-building tools, and community resources. We do not provide medical advice, diagnosis, or treatment.

Information provided through the platform should not replace consultation with qualified healthcare professionals.

Always seek the guidance of a licensed medical provider regarding medical concerns or health conditions.

Third-Party Links & Services

Our platform may contain links to third-party websites, integrations, or services. We are not responsible for the privacy practices or content of external websites or providers.

We encourage users to review the privacy policies of any third-party services they access through Vireya.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or service-related changes.

Updated versions will be posted on this page with a revised effective date. Continued use of the Services after updates constitutes acceptance of the revised policy.